Frequently Asked Questions
Everything you need to know about your Gemini Sound experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your audio equipment?
Yes, all Gemini Sound products come with a one-year limited warranty that covers manufacturing defects in materials and workmanship.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you ship internationally?
Currently, we ship directly to customers within the United States. For international inquiries, please contact our authorized global distributors.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.